Sophia Sales Agent

The challenge

A real estate team was missing inbound enquiry calls outside business hours and losing qualified leads to competitors who responded faster. Front-desk capacity couldn't scale with enquiry volume.

What we built

GlluzTech built Sophia — a voice AI agent that handles natural inbound conversations, captures buyer intent, answers property questions, schedules viewings, and routes qualified leads to the right human agent with full context.

The outcome

Sophia answers calls in under 2 seconds with 24/7 coverage. No calls go unanswered. Qualified leads arrive in the CRM with intent captured and a viewing already scheduled.

What was included

• Natural inbound voice conversations
• Autonomous lead qualification
• Booking and property inquiry flows
• CRM handoff for agents