Does this replace WhatsApp Business?

No. It works with the WhatsApp Business Platform and your approved message templates. The agent handles the workflow around the channel.

Can it send reminders first?

Yes, when consent and template rules allow it. We design reminders around approved templates, timing rules, and a clear opt out path.

Can a human take over?

Yes. Handoff can send the chat history, intent, customer details, and recommended next action to the right person or queue.

How quickly can it launch?

A focused WhatsApp workflow can usually be piloted in two to four weeks once the business account, templates, and target workflow are ready.

WhatsApp Business

WhatsApp Business agents for customer chat

Customers already use WhatsApp to ask, buy, reschedule, and follow up. A focused agent can answer the common work, collect the right details, and hand off cleanly when a person should step in.

Messaging desk coverage

Live scope

<10s

First reply

24/7

Coverage

Live

Actions

Clear

Review data

Best for service teams, clinics, ecommerce stores, real estate teams, schools, and appointment based businesses that get repeated questions on WhatsApp.

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Live demo

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Maya

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Hey! 👋 I'm Maya, your WhatsApp business assistant. What can I help you with today?

13:59

Capabilities

Built around the work your team repeats every day

Inbound chat handling

Answer common questions, capture intent, and keep the conversation inside approved paths.

FAQ answers
Intent labels
Language support
Escalation notes

Catalog and order support

Help customers choose products, check availability, understand delivery, and get status updates.

Product answers
Order status
Delivery notes
Return guidance

Reminders and booking

Send appointment reminders, collect confirmations, and help customers reschedule.

Booking flow
Confirmations
Reschedule paths
No show reduction

Lead capture

Qualify inbound demand, ask the missing questions, and send clean notes to sales.

Need capture
Budget signal
Priority score
Sales handoff

Consent and controls

Use approved templates, respect opt outs, limit sensitive data, and log the agent action.

Template rules
Opt out handling
Masked fields
Audit trail

Conversation reporting

Track repeated questions, response quality, campaign replies, and handoff reasons.

Topic trends
Response rate
Handoff rate
Quality review

Use cases

Where this creates leverage

Each workflow is scoped for quick adoption first, then extended once the data proves the return.

Ecommerce stores

Answer product questions, order status, return rules, and delivery questions.

Faster repliesFewer repeatsBetter handoff

Appointment teams

Confirm visits, reschedule requests, send reminders, and collect missing details.

Lower no showsCleaner calendarLess admin

Sales teams

Qualify inbound interest and send context to the right sales owner.

Lead capturePriority routingCRM notes

Customer support

Resolve simple questions and escalate complex cases with the full chat context.

Ticket deflectionContext savedClear escalation

Integrations

Fits the stack you already use

Messaging

WhatsApp Business PlatformMeta templatesTwilio360dialog

CRM

HubSpotSalesforcePipedriveZoho CRM

Commerce

ShopifyWooCommerceStripeCustom catalogs

Scheduling

Google CalendarCalendlyAcuityMicrosoft 365

Live demo

Talk to Maya now

This is a real AI agent — not a recording or a scripted flow. A live WhatsApp-style chat. Type your first message.

Questions

Details before a build starts

Next step

Map the first agent in one working session

Bring the workflow, the tools, and the failure points. We will return a build plan that your team can judge clearly.

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