Inbound chat handling
Answer common questions, capture intent, and keep the conversation inside approved paths.
- FAQ answers
- Intent labels
- Language support
- Escalation notes
WhatsApp Business
WhatsApp Business agents for customer chat
Customers already use WhatsApp to ask, buy, reschedule, and follow up. A focused agent can answer the common work, collect the right details, and hand off cleanly when a person should step in.
Operating profile
Messaging desk coverage
Live scope
<10s
First reply
24/7
Coverage
Live
Actions
Clear
Review data
Best for service teams, clinics, ecommerce stores, real estate teams, schools, and appointment based businesses that get repeated questions on WhatsApp.
Capabilities
Built around the work your team repeats every day
Catalog and order support
Help customers choose products, check availability, understand delivery, and get status updates.
- Product answers
- Order status
- Delivery notes
- Return guidance
Reminders and booking
Send appointment reminders, collect confirmations, and help customers reschedule.
- Booking flow
- Confirmations
- Reschedule paths
- No show reduction
Lead capture
Qualify inbound demand, ask the missing questions, and send clean notes to sales.
- Need capture
- Budget signal
- Priority score
- Sales handoff
Consent and controls
Use approved templates, respect opt outs, limit sensitive data, and log the agent action.
- Template rules
- Opt out handling
- Masked fields
- Audit trail
Conversation reporting
Track repeated questions, response quality, campaign replies, and handoff reasons.
- Topic trends
- Response rate
- Handoff rate
- Quality review
Use cases
Where this creates leverage
Each workflow is scoped for quick adoption first, then extended once the data proves the return.
Ecommerce stores
Answer product questions, order status, return rules, and delivery questions.
Faster repliesFewer repeatsBetter handoff
Appointment teams
Confirm visits, reschedule requests, send reminders, and collect missing details.
Lower no showsCleaner calendarLess admin
Sales teams
Qualify inbound interest and send context to the right sales owner.
Lead capturePriority routingCRM notes
Customer support
Resolve simple questions and escalate complex cases with the full chat context.
Ticket deflectionContext savedClear escalation
Integrations
Fits the stack you already use
Messaging
WhatsApp Business PlatformMeta templatesTwilio360dialog
CRM
HubSpotSalesforcePipedriveZoho CRM
Commerce
ShopifyWooCommerceStripeCustom catalogs
Scheduling
Google CalendarCalendlyAcuityMicrosoft 365
Questions
Details before a build starts
Next step
Map the first agent in one working session
Bring the workflow, the tools, and the failure points. We will return a build plan that your team can judge clearly.