How does the agent troubleshoot network issues?

It asks the right questions, checks connected systems where available, records diagnostics, and opens a complete ticket when the issue needs a technician.

Can it connect to billing systems?

Yes. Billing access is handled through approved APIs with strict permissions, masked sensitive data, and logged actions.

It can flag risk signals such as repeated faults, payment friction, contract expiry, or poor fit plans, then route the customer to a retention workflow.

How long does deployment take?

A focused billing or account support agent can usually be piloted in three to four weeks. Full network and OSS integration needs a longer implementation plan.

Telecom operations

Telecom agents for billing and network support

Telecom support is repetitive, urgent, and tied to many systems. A focused agent can answer account questions, run checks, and route only the calls that need a specialist.

Subscriber support layer

Live scope

80%

Tickets reduced

<5m

Resolution

4.7

CSAT target

Audit

Controls

Built for operators, ISPs, VoIP providers, and support centers that need faster first contact resolution with fewer manual checks.

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Capabilities

Built around the work your team repeats every day

Billing support

Explain charges, payment dates, plan changes, refunds, and account status.

Invoice lookup
Payment plans
Usage review
Refund routing

Network diagnostics

Guide troubleshooting while collecting the signals a technician needs.

Outage checks
Speed tests
Router status
Ticket notes

Plan recommendations

Match usage, contract status, and customer needs to the right plan.

Usage review
Bundle fit
Upgrade logic
Churn flags

Compliance controls

Keep payments, customer identity, call consent, and records inside clear rules.

Access logs
Masked data
Consent prompts
Retention policy

Subscriber lifecycle

Support activations, port requests, SIM questions, and service changes.

Activation flow
Port status
SIM support
Retention tasks

Operations reporting

Track demand, repeat issues, support load, and service risk by segment.

Churn risk
Issue trends
Queue load
Revenue signals

Use cases

Where this creates leverage

Each workflow is scoped for quick adoption first, then extended once the data proves the return.

Mobile operators

Support billing, plans, roaming, SIM status, and service changes.

Fewer callsFaster billingRetention prompts

Internet providers

Run guided network checks and collect technician ready notes.

Ticket clarityOutage statusRouter checks

Cable providers

Resolve bundle questions across TV, internet, and phone service.

Bundle contextUnified supportLower load

VoIP teams

Handle setup, diagnostics, account questions, and routing for business users.

Setup helpLive diagnosticsClear escalation

Integrations

Fits the stack you already use

Billing systems

AmdocsCSGOracle BRMNetcracker

OSS and BSS

Nokia NetActEricsson OSSHuawei iManagerZTE ZXUN

CRM systems

SalesforceMicrosoft DynamicsSAPPega

Network tools

Cisco PrimeJuniperNokia NSPHP Network Node Manager

Live demo

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This is a real AI agent — not a recording or a scripted flow. An incoming call will ring. Answer it and speak or type.

Questions

Details before a build starts

Next step

Map the first agent in one working session

Bring the workflow, the tools, and the failure points. We will return a build plan that your team can judge clearly.

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