Unified channels
Serve customers across web chat, email, SMS, WhatsApp, and social inboxes.
- Web chat
- Email handling
- SMS support
- WhatsApp flows
Customer support
Support agents that resolve the obvious work
The right support agent removes repetitive tickets, gives customers quick answers, and keeps humans focused on cases that need judgement.
Operating profile
Omnichannel support desk
Live scope
<30s
First reply
85%
Resolution
24/7
Availability
94%
CSAT target
Useful for ecommerce, SaaS, service teams, finance, healthcare, and any business with recurring customer questions.
Capabilities
Built around the work your team repeats every day
Knowledge base access
Answer from approved docs, policies, product records, and previous tickets.
- Doc search
- Policy answers
- Version control
- Source links
Ticket routing
Classify issues, set priority, route to the right team, and attach the context.
- Issue labels
- Priority rules
- Queue routing
- Case notes
Sentiment response
Detect frustration and switch to a more careful path before escalation.
- Tone control
- Escalation triggers
- Risk notes
- Manager alerts
Data protection
Limit data access, mask sensitive fields, and log support actions.
- Role rules
- Masked PII
- Audit trail
- Retention policy
Support intelligence
Reveal the topics, products, and workflows creating avoidable volume.
- Issue trends
- Deflection rate
- CSAT signals
- Team load
Use cases
Where this creates leverage
Each workflow is scoped for quick adoption first, then extended once the data proves the return.
Ecommerce support
Order status, returns, shipping questions, and product guidance.
Ticket deflectionCart recoveryReturn notes
SaaS help desks
Troubleshooting, onboarding, billing questions, and feature guidance.
Faster onboardingFewer repeatsClean tickets
Financial services
Account questions, status checks, and secure routing for sensitive cases.
Masked dataAudit logEscalation rules
Healthcare admin
Appointment help, policy answers, forms, and front desk support.
Booking supportClear guidanceLower call load
Integrations
Fits the stack you already use
Help desk
ZendeskFreshdeskIntercomHelp ScoutFront
CRM
SalesforceHubSpotPipedriveZoho CRM
Commerce
ShopifyWooCommerceMagentoStripe
Communication
SlackMicrosoft TeamsTwilioSendGrid
Questions
Details before a build starts
Next step
Map the first agent in one working session
Bring the workflow, the tools, and the failure points. We will return a build plan that your team can judge clearly.